Privacy Policy & Terms of Use

Jothrah Hassawi Rice, Tea & Coffee

Welcome to Jothrah Hassawi Rice, Tea & Coffee. We are committed to providing a secure and transparent online shopping experience. This page explains how we handle customer information and outlines the terms governing the use of our website and the purchase of our products.

Part One: Privacy Policy

1. Information We Collect

We may collect information necessary to process orders and provide our services, including names, phone numbers, email addresses, delivery addresses, order details, transaction information, and technical information related to website usage.

2. How We Use Information

We use customer information to process orders, arrange shipping and delivery, provide customer support, handle complaints and returns, improve our store, and send marketing communications in accordance with applicable legal requirements.

3. Data Protection

We seek to implement appropriate technical and organizational safeguards to protect personal information against unauthorized access and unlawful use.

4. Information Sharing

We may share necessary information with shipping companies, payment service providers, our e-commerce platform, and competent authorities when legally required, in accordance with applicable regulations.

5. Cookies

Our website may use cookies and similar technologies to improve user experience and enable website functionality. Customers can manage cookie preferences through their browser settings.

6. Customer Rights and Data Retention

Customers may contact us to request access to, correction of, or deletion of their personal information, where permitted by applicable law. We retain information for as long as necessary to fulfill legitimate purposes and legal obligations.

Part Two: Terms of Use

Article 1: Definitions

“Store” refers to Jothrah Hassawi Rice, Tea & Coffee. “Customer” refers to any person who accesses the website or purchases products offered through it.

Article 2: Eligibility

Customers must have the legal capacity to make purchases and must provide accurate and up-to-date information when registering or placing orders.

Article 3: Products

Jothrah specializes in Hassawi rice, tea, and coffee, along with any other products listed on the website. We aim to provide clear product deions and essential information.

Article 4: Customer Accounts

Customers are responsible for maintaining the confidentiality of their account credentials and notifying the store of any suspected unauthorized account access.

Article 5: Orders and Pricing

Prices are displayed in Saudi Riyals (SAR), and applicable charges are presented before checkout. The store may update prices and promotions without affecting applicable rights relating to confirmed orders.

Article 6: Payment

Customers may choose from the payment methods available at checkout. Electronic payments are processed through the payment service providers integrated with the store.

Article 7: Shipping and Delivery

Delivery times may vary depending on the destination, shipping provider, and selected delivery method. Customers must provide accurate delivery details and valid contact information.

Article 8: Returns and Exchanges

Returns and exchanges are governed by the store's published policy and applicable Saudi regulations. Conditions for returning food products may vary depending on product characteristics, packaging condition, and relevant legal requirements.

Article 9: Intellectual Property

Logos, designs, images, text, and other website content are subject to the rights of their respective owners and may not be commercially reused without the necessary permission.

Article 10: Lawful Use

Users must not misuse the website or attempt unauthorized access to other users' accounts, information, or services.

Article 11: Store Responsibilities

Jothrah operates in accordance with applicable laws in the Kingdom of Saudi Arabia and aims to provide clear product information and address customer complaints while respecting statutory consumer rights.

Article 12: Policy Updates

We may update this Privacy Policy and Terms of Use when necessary. Updated versions will be published on the website without prejudice to existing legal rights and obligations.

Article 13: Governing Law

This policy is governed by the laws and regulations of the Kingdom of Saudi Arabia. Nothing in these terms limits consumer rights that cannot legally be waived.

Part Three: Store Information & Contact